From our first conversation i knew you were 100% switched on and knew what you were talking about, which gave me great confidence that you would do a good job. I also appreciated you going out of your way to help from the very start, even when my business wasn't guaranteed.
We just wanted to say a HUGE thankyou to you for all your help and support in the run up to the big day, the amazing food on the day and all your wonderful staff who put with all our unruly friends and family. We really did have the best time ever
Lots of love, Vicky and Charlie
Extremely pleased. From the moment we contacted Charlotte to tasting, to interaction prior to the wedding to the event itself Charlotte and her team were amazingly helpful and response
Your staff were great, they were professional, highly personable and nothing seemed to much trouble.
Forgot to mention, Stejin Koopens, F&B Director at the Mandarin Oriental London was so taken with the hampers he was sending photo's to Heston Blumenthal who runs a restaurant in his Hotel!
26 November 2011 at 15:12
Hi Charlotte,
Just like to say thankyou for catering for us at our wedding. The food was amazing!
All the guests commented on how nice the food was, some said it was the best wedding food they had had!!
Thanks again,
Rachel and Duncan
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23 October 2011 at 00:00
Very quick and friendly response, and an early meeting to discuss our requirements. Charlotte gave us some really great advice – we felt guided by her expertise and felt that she really wanted us to be happy with her service. Charlotte was really quick at summing up the kind of catering we wanted, and helping us to choose things that would best suit our event and personalities. She made some really useful suggestions and helped us shape our rather vague ideas and feelings about what we wanted into a menu and a plan that we felt very excited about.
The waiting staff were friendly, cheerful, and had a great sense of humour. It was really relaxing to have them around, and they were helpful with any extra demands our guests had. We felt like nothing was a problem. They actually looked like they were having a good time – I know they were working, but they did it with a sense of fun and enjoyment which helped make the atmosphere so lovely. They were really helpful at all times, it really showed that they wanted everything to go well and for everyone to have a wonderful time.
Timing was spot on, lovely canapés ready when we were ready for them, and never any feeling of waiting around.
The standard was outstanding, and we have received many complements on the food from our guests, all of whom assumed it must have cost us a fortune to have such fantastic food! We kept quiet about how good your prices were so that we could take credit for our outstanding generosity. The Yorkshire puddings were received with high praise from all my Yorkshire family, and the beef was done beautifully. Puddings looked and tasted wonderful.
It looked stunning. The trio of puddings looks particularly beautiful.
Sorry this is so gushing. I really can’t think of anything that needed improvement. So many of the thank you cards we have had since our wedding have mentioned how wonderful the food was. One of the highlights of our wedding for us was sitting at the top of the room looking across at all our friends and family and seeing them tucking in with such gusto! Thank you so much for all your help in making sure our weekend went so perfectly. Your relaxed approach took all the stress out of the event and just made it fun from start to finish.
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11 October 2011 at 00:00
From your initial contact, were you pleased with the manner with which your enquiry was dealt with?
Yes great very efficient indeed
Was the information sent well presented and informative?
Yes very clear
Were the waiting staff polite?
All were lovely!
Were the waiting staff well presented?
Very smart and professional
Were the waiting staff helpful?
Excellent
Was the timing of the event as you expected? If not please explain why.
Yes went very smoothly didn’t notice any timing issues
Was the food to the standard you expected?
Yes excellent everyone loved it.
Was the food presented well?
Yes looked great!
Were you happy with the quality of the crockery, cutlery, glassware and table linen?
Yes tables looked fantastic
Would you use our services again and recommend us to your family and friends?
Yes definitely
If there are ways that you think we could improve the level of service, please do offer constructive criticism!
I would love to offer some constructive criticism but everything was excellent as far as I was concerned thank you!
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08 October 2011 at 00:00
Date of event and what was the occasion. 8th October, 2011 Wedding
From your initial contact, were you pleased with the manner with which your enquiry was dealt with?
Very pleased
Was the information sent well presented and informative?
Yes Were the waiting staff polite? Yes, very
Were the waiting staff well presented?
Yes
Were the waiting staff helpful?
Yes
Was the timing of the event as you expected? If not please explain why.
Yes
Was the food to the standard you expected?
Yes, better
Was the food presented well?
Yes, better
Were you happy with the quality of the crockery, cutlery, glassware and table linen?
Yes
Would you use our services again and recommend us to your family and friends?
Yes
If there are ways that you think we could improve the level of service, please do offer constructive criticism!
This is actually my fault but I had included a meal for the photographer (I told Gabby but forgot to tell you she’s be sitting in another room!) but somewhere in the confusion (I forgot to add it to the last email I sent detailing all the guests on tables etc) I think when the seconds went around it got eaten so that’s fine and the photographer didn’t seem to mind too much anyway!
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17 September 2011 at 00:00
Date of event and what was the occasion. 11 June 2011 Wedding
From your initial contact, were you pleased with the manner with which your enquiry was dealt with?
Yes, everything excellent. Lottie was very enthusiastic, informative and helpful.
Was the information sent well presented and informative?
The sample menus gave us a lot of ideas for our wedding meal and were an excellent starting point for us.
Were the waiting staff polite?
Yes.
Were the waiting staff well presented?
Yes
Were the waiting staff helpful?
Yes. We had many complimentary comments from our guests about the staff on the day.
Was the timing of the event as you expected? If not please explain why.
Lottie was great. We were deciding the order of our courses, speeches and other details until the very last minute even on the day. Lottie took everything in her stride and was completely unflappable. Her timings were perfect.
Was the food to the standard you expected?
The food surpassed our expectations and was definitely one of the highlights of our day. From the canapés to the dessert everything was just perfect. We have a lot of foodie friends who were very impressed and told us it was the best lamb they had ever tasted and the best food they had ever had at a wedding (including their own).
Was the food presented well?
The food was beautifully presented, guests were even taking photos of the food instead of us!
Were you happy with the quality of the crockery, cutlery, glassware and table linen?
Yes
Would you use our services again and recommend us to your family and friends?
Yes
If there are ways that you think we could improve the level of service, please do offer constructive criticism!
Every detail was just as we wanted it. We can’t think of any improvements! Lottie is such an experienced caterer we felt assured all would go well from the outset. She was a wealth of information and ideas and always so enthusiastic. We were really lucky to have had her for our wedding.
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03 September 2011 at 00:00
Date of event and what was the occasion. Sep 3, Wedding
From your initial contact, were you pleased with the manner with which your enquiry was dealt with?
Absolutely, couldn’t have gone better from start to finish
Was the information sent well presented and informative?
Yes.
Were the waiting staff polite?
Polite, professional, positive and a pleasure to be around Were the waiting staff well presented? Very smart, the uniforms look great
Were the waiting staff helpful?
Extremely
Was the timing of the event as you expected? If not please explain why.
Yes.
Was the food to the standard you expected?
Better than we expected before we met you, as good if not better than the rehearsal
Was the food presented well?
Yes, beautiful
Were you happy with the quality of the crockery, cutlery, glassware and table linen?
Yes.
Would you use our services again and recommend us to your family and friends?
Yes, no doubt about it, Why would we look anywhere else
If there are ways that you think we could improve the level of service, please do offer constructive criticism!
Can’t think of anything – sorry!
27 August 2011 at 00:00
Date of event and what was the occasion. 27 Aug 2011, wedding
From your initial contact, were you pleased with the manner with which your enquiry was dealt with?
Yes, quick and professional
Was the information sent well presented and informative?
Yes, well presented and adequate detail
Were the waiting staff polite?
I personally did not have much contact with them on the day, Matt did and said they were all very polite.
Were the waiting staff well presented?
Yes, clean, tidy and professional
Were the waiting staff helpful?
Yes
Was the timing of the event as you expected?If not please explain why.
We ran late, but that was no reflection on the catering more the speeches!
Was the food to the standard you expected?
Excellent all round. we had lots of comments on how lovely the beef was, the duck and dessert also received a lot of excellent feedback. As a vegetarian, personally I thought all the food was excellent, fresh, tasty, not overcooked and good portion size.
Was the food presented well?
Excellent. A lot better than I was expecting
Were you happy with the quality of the crockery, cutlery, glassware and table linen?
Yes, it looked good. I didn’t pay too much attention, but if it had been naff I would have noticed
Would you use our services again and recommend us to your family and friends?
Yes, very much so.
If there are ways that you think we could improve the level of service, please do offer constructive criticism!
As we considered several caterers, one thing we wanted to do was a taster session with each, our expectation was that this would be at a reduced price or even a fraction of the cost. We don’t know if this is the normal procedure for tasting sessions but was just our expectation which may well be completely wrong! It was great that you had saved the bride and groom so canapés, as otherwise we wouldn’t have had any. But if at all possible could you do the same the for the bride and grooms parents. In particular if the bride’s parents if they are paying for the catering. As I felt a little bad my dad didn’t have any canapés It was excellent that I was able to text you on the morning of the wedding and get a quick response back
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